How to process refunds
Processing refunds with ShineInsights is as simple as can be.
Step 1 - Click the `Refunds` link in the side navigation. You will notice a view with 3 tabs — Requests, Accepted and Denied.
Step 2 - Click 'Refund' or 'Deny'
Accepting the refund request will move the transaction funds from your account back to your customers account while dispatching a confirmation email to your customer. The transaction will move from the Requests tab into the Accepted tab.
Denying the refund will dispatch an email notifying your customer. The transaction will move from the Requests tab to the Denied tab.