Shipping, Warranty and Return Policy

Shipping

Orders take up to five (5) business days to process and ship. Expect two-day processing and 1-3 day shipping with standard USPS Priority shipping. While we don't require it we recommend distributors and route operators stock a small amount of product to ensure quick turn-around with demanding customers. 

Return Policy

If you are unhappy with ShinePay for any reason you may send your ShinePay Spark Receiver back to us within 30 days for a full refund of hardware and parts not including labor.

Note that we do not accept returns from wholesale purchases. 

Return Policy Process

A Return Merchandise Authorization (RMA) is required for all returned ShinePay products. Fill out the RMA form here: shinepayrma.com

Exchanges

In the event that you obtain a different machine model and would like to exchange your ShinePay Spark or harness, we will be glad to do so with a $15 processing fee + shipping. For Exchanges, please fill out the RMA form at shinepayrma.com

Warranty

All ShinePay Spark Receivers are backed by a lifetime warranty for parts only (labor and or shipping costs are not included). 

In the event that your ShinePay Spark malfunctions, fill out the RMA form at shinepayrma.com and send your defective Spark back to us. Once we receive your defective unit, we will promptly mail you a replacement. 

Warranty Replacement Process

If you believe you have a malfunctioning ShinePay Spark, we strongly recommend that you test your hardware with multiple machines before requesting a replacement. Returned hardware found to be functional will be returned to the sender at their expense. Any product found to be tampered with, damaged, abused, or misused with signs of negligence will have its warranty voided. 

A Return Merchandise Authorization (RMA) is required for all returned ShinePay products. Fill out the RMA form at shinepayrma.com

Compatibility

We are unable to decode all machine types as there are tens of thousands in circulation. In order to help customers, we base our recommendations from available resources such as manufacturer’s information. We pass this information along as a courtesy however it is ultimately the responsibility of our customers to understand what series and or model of machines they own. 

Considering this, we cannot guarantee that our recommended list of machines specifying their machine type, control board series, etc. is with 100% accuracy nor are we responsible for any damage caused by erroneous classifications. We require our customers to have the required information regarding their machines in order for us to send out the correct ShinePay Spark model and to inquire with the manufacturer if needed. We are not responsible for any damages.