Shipping, Warranty and Return Policy
Orders take up to five (5) business days to process and ship. Expect two-day processing and 1-3 day shipping with standard USPS Priority shipping. While we don't require it we recommend distributors and route operators stock a small amount of product to ensure quick turn-around with demanding customers.
If you are unhappy with ShinePay for any reason you may send your ShinePay Spark Receiver back to us within 90 days for a full refund of hardware and parts not including labor.
Note that we do not accept returns from wholesale purchases.
Return Policy Process
A Return Merchandise Authorization (RMA) is required for all returned ShinePay products. Fill out the RMA form here: shinepayrma.com
In the event that you obtain a different machine model and would like to exchange your ShinePay Spark or harness, we will be glad to do so with a $15 processing fee + shipping. For Exchanges, please fill out the RMA form at shinepayrma.com
All ShinePay Spark Receivers are backed by a lifetime warranty for parts only (labor and or shipping costs are not included).
In the event that your ShinePay Spark malfunctions, fill out the RMA form at shinepayrma.com and send your defective Spark back to us. Once we receive your defective unit, we will promptly mail you a replacement.
Warranty Replacement Process
If you believe you have a malfunctioning ShinePay Spark, we strongly recommend that you test your hardware with multiple machines before requesting a replacement. Returned hardware found to be functional will be returned to the sender at their expense. Any product found to be tampered with, damaged, abused, or misused with signs of negligence will have its warranty voided.
A Return Merchandise Authorization (RMA) is required for all returned ShinePay products. Fill out the RMA form at shinepayrma.com