If you are experiencing issues with email verification, please follow these steps:
1. Verify Your Email Address
- Ensure that you have entered your email address correctly. Double-check every character, including spelling, punctuation, and domain name (e.g., @gmail.com, @yahoo.com, etc.). A small typo can prevent from receiving the verification email.
2. Check the SPAM or Junk Folder
- Verification emails may sometimes be filtered into your SPAM or junk folder. Check these folders in your email account and look for an email from ShinePay.
3. Allow Time for Email Delivery
- Email delivery can sometimes be delayed. Wait at least a few minutes before attempting to request another verification email. If you do not receive the email, try again after 5 minutes.
4. Try a Different Email Address
- Some email providers may have stricter filters that block verification emails. If you continue to have issues, consider registering with a different email address.
5. Contact Your IT Administrator
- If you are using work or school email, your organization's IT security settings may be blocking the ShinePay verification email. Contact your IT administrator and ask them to whitelist ShinePay emails.
If you have followed these steps and are still experiencing issues, please contact us at [email protected] for further assistance.