Troubleshooting ShinePay Installation

How to Identify if Machine-related or Spark Issue
WARNING: Do not install unless power is removed from the machine. We are not responsible for burnt boards which resulted from installing while t...
Tue, 10 Aug, 2021 at 10:39 AM
How to Use ShineTech
To test if the Sparks are defective, you can test with a tech tool we have, ShineTech (available for iPhones). You can download the app from the App Store b...
Thu, 1 Sep, 2022 at 3:03 PM
My machine is no longer accepting payment
If your machine is no longer accepting quarters or payments through ShinePay, follow the troubleshooting guide below.  The first step is to determine wheth...
Thu, 9 Jun, 2022 at 10:12 AM
Changing the "J" Setting on a Maytag Machine
This guide explains how to troubleshoot  MTCDs that can be detected by ShineTech but do not activate or accept coins. This shows how to change from coin to ...
Thu, 7 Jul, 2022 at 9:44 AM
Performing Over-The-Air updates
We now have Over-The-Air updates. This will allow our operators to update the software on LaundrySparks. To access this feature, the technician must downloa...
Thu, 1 Sep, 2022 at 3:58 PM